Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Discover the Sovol SH02 Difference
Watch our official video to see how the SH02 Filament Dryer Box ensures optimal filament performance with advanced drying technology
150W 360°PTC surround heating
- Heats up to 50°C in 7 minutes
- Reaches 70°C in only 25 minutes
High-temperature protection:When the PTC
temperature exceeds 130C,the heating will be
automatically disconnected,and the heating will b
automatically resumed when the PTC temperature
is lower than 90 C.
Triple rings for better sealing than SH01
- Outlet Seal: Prevents moisture ingress at the filament outlet, maintaining a dry environment.
- Middle Seal: Provides a robust barrier in the middle section, ensuring consistent performance.
- Bottom Seal Ring: Adds extra security at the base, completing the comprehensive sealing system.
LCD Touch Screen
- 3.9-inch touch screen for easy operation
- One Key Set for Each Type of Filaments
- Touch keys integrated into the screen with enhanced backlighting for better visibility.
Real-Time Monitoring
Our dryer box is equipped with advanced real-time monitoring capabilities, including:
- Exhaust Temperature Monitoring
- PTC Overheat Protection
- Fan Rotation Monitoring
- Mainboard Temperature Monitoring
These features ensure consistent and safe operation, giving you peace of mind during every print.
One Key Set for Each Type of Filaments
- Customizable Temperature Control
- Easily set up 9 filament types – PLA, TPU, PETG, ABS, ASA, PVA, PC, PA, PP.
- Simply press a button to select your filament type, and the dryer box will start working according to your needs.
SH01 & SH02 Dryer Box Comparison
Smarter & Easier to Use
Step 1
Turn on the power
Step 2
Loading your filament
Step 3
Set the temperature
Step 4
Setting Temprature
Step 5
Enjoy your printing fun
Step 6
Perfect model
| Input Voltage | US Regulations: 100–120V 60Hz National Standard, British Standard, European Standard: 200–240V 50Hz |
|---|---|
| Rated Power | 150W |
| Filament Diameter | 1.75mm/2.85mm |
| Maximum Consumable Capacity | Place Two Rolls of Consumables, Each Roll Is ≤70mm (Width) or Place a Single Roll of Consumables ≤150mm (Width) |
| Display Humidity Range | 0–99% |
| Display Temperature Range | 0–99°C |
| Machine Size | 249(L) × 175(W) × 283.5(H) mm |
| Equipment Weight | 1.5KG |
FAQ
Looking for more infomations
Q: How does the SH02 Filament Dryer Box work?
The SH02 Filament Dryer Box maintains optimal temperature and humidity levels by heating and sealing the environment, ensuring your filament stays dry and ready for consistent 3D printing performance
Q: What types of filaments are supported by the SH02?
The SH02 supports a wide range of filaments, including PLA, TPU, PETG, ABS, ASA, PVA, PC, PA, and PP. It features multiple preset temperature settings for different filaments and allows manual temperature adjustment.
Q: How long does it take to dry filaments?
The SH02 Filament Dryer Box can reach a drying temperature of 70°C in just 25 minutes, allowing for quick and efficient filament drying, so your filaments are always ready to use.
Q: What safety features does the SH02 have?
The SH02 is equipped with multiple safety features, including PTC overheat protection, fan rotation monitoring, and real-time temperature monitoring, ensuring the device operates safely and reliably.
Q: Does the SH02 require any maintenance?
The SH02 Filament Dryer Box requires minimal maintenance. Simply keep the interior clean and periodically check the seals to ensure the box remains airtight for optimal drying performance.
