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Chinese New Year Holiday Notice

Dear customers,

Thank you for your continued support of Sovol.

Due to the Chinese New Year holiday, our team will be on break from:

Feb 12 – Feb 23

We sincerely apologize for any inconvenience or delays this may cause.

📦 Order Shipping

  • Overseas warehouses (local fulfillment): Orders will still be processed within 48 hours and are largely unaffected.
  • China warehouse (some accessories): These orders will be processed starting Feb 24, after we return to work.

💬 Customer Support

We will have limited staff available for urgent inquiries during the holiday.

Email responses may be slower than usual. For issues requiring engineering support, we will follow up after Feb 24.

Thank you for your patience and understanding. Wishing you a happy Chinese New Year!


Sovol Team

 

If you have a question or comment for us, Please contact us by email as a matter of priority and you will receive support and a response within 24 hours. If there is a public holiday, our email response time may be delayed.

Email: info@sovol3d.com

Please describe your problem as comprehensively as possible to improve communication efficiency.

If the problem is order-related, please provide your order number or a screenshot of your order.

If you haven't heard from us after 48 hours, please check your spam folder.

In order to solve your problem more efficiently, if your order was purchased from Amazon, please contact them directly:

  1. Amazon United States - amazonus@sovol3d.com
  2. Amazon Europe&Brazil - sovol_3d@outlook.com
  3. Amazon Japan - amazonjp@sovol3d.com
  4. Amazon Canada/ Australia / Mexico - sovol3d@hotmail.com

If you wanna try to resolve the issue by yourself, you can get more information about our products and solutions here,

Contact Us

Do you have any question?

For orders purchased from Sovol3d.com please contact us directly via the contact form.