Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Notice: SV06 Klipper Screen not support filament runout sensors
Sovol Klipper Screen User Manual
Sovol SV06 Klipper Screen Installation Video
Sovol SV06 Klipper Screen Firmware
Sovol SV06 Plus Klipper Screen Installation Video
Sovol SV06 Plus Klipper Screen Firmware
Customer Reviews
I was excited when the SV06 Klipper screen was finally available for shipping to Canada. I installed it the weekend after it arrived. The setup instructions were simple enough, so there was no problem connecting everything and flashing the BIOS.
I then followed the instructions to level the bed, and finally used the included accelerometer to tune the printer. So far, so good, everything worked as it is supposed to.
That is pretty much where the instructions ended. I had never used Klipper before so I wasn't sure what to do next, but the menus were pretty easy to follow, and there is a ton of info online. Still, a better manual would have been nice.
I didn't install the Sovol provided slicer, but instead I added the configuration files that came with the Klipper screen to Cura 5.6. Time for my first print. I had read the claims about speed and print quality for the SV06 with this Klipper screen, but I was still a bit skeptical. After all, advertising always makes things sound better than they really are.
Not in this case. The printer flew through the print in a fraction of the time it would have before, and the quality was a bit better. I was very impressed. After tweaking the slicer settings, the speed and quality got even better. Prints that used to take two hours are now taking about a half hour, and they look really good.
Adding a webcam was easy, I just plugged one into one of the USB ports, and the Klipper screen found it. I can now monitor and control the printer from a browser, much more convenient than copying files to a card and plugging it into the printer.
I have been using the Klipper screen for a couple of weeks now, and not only are my prints faster and better quality, but printing is easier and more convenient. There is no comparison between the stock SV06 (which is a great printer by itself) and the SV06 with the Klipper screen.
If you have a SV06 (or SV06+) and are still using the stock firmware, you definitely want to upgrade to this Klipper screen. You won't be disappointed!
Overall setup was easy, and it really does make a massive difference in speed and quality. After the install I only have two complaints. When installing the screen power cord, the power supply locations they sat to use are already used, not hard to figure out but be aware during set up. The manual also hardly mentions the accelerometer and calibrating the input shaping. Otherwise, I like it and I'm looking forward to testing it more.
Very easy installation, simple using and huge speed improvment. This is an easy way to Klipper
Installation was a breeze, it took me about 20 minutes, and I was filming. I made before-and-after prints and also compared it to my SV07+. Very happy with the results! See my video: https://youtu.be/xoGxAHcYCVc
I bought this screen for my SV06 Plus after I had already used it successfully on the Sonic Pad with Klipper.
But with the Sonic Pad there were always connection problems, even though it worked satisfactorily otherwise. I also didn't want to have an additional pad standing around on the printer.
When installing the Klipper screen, the first problem arose: the intended power connections, 2 and 5, were already occupied. As I didn't know whether I could use 1 and 6 instead, I connected the cables to the existing ones. That made it work.
The second problem occurred when I tried to start the first print after setting it up. The print stopped with the error message 'moved exceeds maximum extrusion'. In the Facebook forum, a user gave me the solution of lowering a value from 30 to 15 in the start G-code. The printer now prints.
Conclusion:
The Klipper Screen is more compact than the Sonic Pad and so far there have been no disconnections.
The screen has plenty of connections and works out of the box, apart from the problem mentioned, with the corresponding printer.
However, the screen seems to have very little memory.
A C270 camera was recognized without any problems. However, time-lapse recordings are currently not possible with it, perhaps this will come in an update.
In contrast to the Sonic Pad, the Klipper Screen also has a different interface (Mainsail vs Fluid?), which offers fewer options on the PC. Whether this can also be changed remains to be seen.
In any case, the Screen is a more compact solution than the Sonic Pad and a little bit cheaper.
