Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500&SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
13pcs
- Sovol Nozzle Cleaning Kit includes Large Size Extruder Nozzle Cleaning Tool with Handle x 1; 0.4mm Nozzle Cleaning Needle x 10; Double function Wrench x 1; Straight Tweezer x 1. This kit was designed to help you to resolve all nozzle and extruder clogging issues easily.
- Extruder Hotend Cleaning Tool - Ergonomic design, fully in line with the holding methods, more labor-saving use. You can use this tool to clean the extruder and hotend without disassembling the whole extruder needed. 3-second push instead of half an hour repair. The hole in the handle make it easy to hang it on the wall or pegboard. Its arrow tip is designed to match the end shape of the nozzle.
- 0.4mm Nozzle Cleaning Needles - Flexible and bendable enough, perfect for removing debris and residue from your 3D printer's nozzles and hard-to-reach areas.
- Double function Wrench for Different Nozzles- The 7mm end to diassemble E/3D nozzle while the 6mm end to diassemble MK8 nozzles. The Straight Tweezer can help you clean the over-extruded filament around the nozzle.
78 pcs
- 【3D Printer Nozzle Cleaning Kit】Sovol Nozzle Cleaning Kit includes 3 materials brushes, 2 kinds of tweezers and different sizes cleaning needles perfect for removing debris and residue from your 3D printer's nozzles and hard-to-reach areas. You can clean the nozzle with 2 large size needles (with circled handle) without disassemble the whole hotend needed, that would save you a lot of time. The 10 different sizes nozzles cleaner PCB drill bits allow you easily clean every part of Your printer.
- 【Prints Finishing & Processing Tools】Our selection of Needle Files, Deburring Tools, A5 Cutting Mat, Stainless Steel Ruler and Carving Knife Sets are the perfect addition to any maker's tool box. Made from durable and long-lasting materials, these tools are designed to provide precision and accuracy.
- 【Tools Storage Box & SD Card Reader】This Tool set also comes with a durable and translucent Tools Storage Box to store your all tools concerning to 3D Printer. Make your desktop tidier and you won’t have the trouble of losing tools. You can keep the SD card reader as spare parts in case your old one is broken coincidentally when you want to print.
- 【Screwdrivers & Wenches Set】This set comes with a set of Allen wrenches (5 PCS) offering a wide range of sizes suitable for various applications, a nozzle socket wrench which is convenient to remove MK8 nozzles, a dual-function wrench for eccentric nuts and M4 self-locking nuts, a straight screwdriver, and a cross screwdriver.
- 【Cutter & Removal Tool Kit】When the prints completed, sometimes you would find out that the prints are hard to remove from the platform surface. At this time the removal tool would help you to remove prints. Cutters and pliers can process prints details and remove excess material, burrs, and prints supports, allowing you to complete your job quickly and efficiently.
