Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV07 Plus,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Why You Choose Sovol SV07 Plus?
5 Inch Klipper Screen
Klipper touchscreen has great function options like height map and input shaper. It is customizable to suit your other printing needs.
Planetary Dual Gear Direct Drive Extruder
Sovol's Self-developed All Metal Direct Drive Extruder with dual gear, provides the SV07 Plus with a higher drive ratio and a lighter motor, making extrusion more accurate and printing flexible and elastic material easier.
300℃ High Temp All Metal High Flow Hotend
All metal hotend with larger melt zone enables SV07 Plus to print at fast speed and various materials, satisfying your demand for high temp and high speed.
LED Light
The LED light under the extruder helps you to observe the bed leveling process and how the first layer is going down, even in dim light. Make your prints look beautiful under the LED lights and be ready to show off your prints on social media.
Planetary Dual Gear DirectDrive Extruder
With Sovol's self-developed Direct Drive Extruder that comes with a planetary dual gear set, SV07 Plus offers a higher drive ratio and lighter motor for precise extrusion. We also have added a large external knob to make feeding easier, so you can focus on your printing project with minimal interruptions.
300℃ High Temp All MetalHigh Flow Hotend
All-metal hotend comes with a larger melt zone, which offers a high flow of up to 20-30mm³/s that greatly reduces the possibility of clogging. An extra large fan at the rear of the extruder offers triple airflows to quickly cool prints and ensures good layering for better results. It makes the high speed and high temperature possible at the same time. No more PTFE replacements or firmware flashes are needed to print with different materials easily, like ABS, Nylon.
Product Parameters
Print size: 300mm*300mm*350mm
Print mode: U disk, Type C Connection, Wifi Connection
Max printing speed: 500mm/s
Recommend printing speed: 250mm/s
Printing accuracy: ± 0.001mm
Nozzle diameter: 0.4mm (Replaceable)
Nozzle Temp: ≤300℃
Hotbed Temp: ≤100℃
Diameter of filament: 1.75mm
File format support: G-Code
Operating system: Windows, Linux, Mac
Power supply: Meanwell 600W/ 24V
Printer dimension: 632mm*532mm*735mm
Operation language: English (changable)
Customer Reviews
Got a Sovol 06 as my first printer and loved it! So ended up picking up a Sovol 06 Plus and was really impressed with that. Heard a lot of good things about Klipper but not enough to install it myself then came across this - this thing screams! I love it! Plan on getting another
This is my first Sovol printer and so far, I'm really impressed. This machine is fast and print quality is quite good. I'd say on par with my core XY machines. I would not hesitate to purchase more Sovol machines. I'm looking forward to the SV08!
This is my first FDM printer, having just tried a little resin beforehand. Honestly I was expecting to have to fiddle with tweak things all the time, just based on watching Youtube reviews and comments.
But that hasn't even my experience, I put it together and it just...works. has every print worked out perfectly ? heck no...I did say this was my first FDM, but I haven't found a single issue that the printer caused.
I'm actually beyond happy with it, I've had less trouble using this, than your average HP printing paper. So far it's been really intuitive, the slicer they start you with hides a TON of depth, which I've found helpful. As in the beginning you don't need to be fiddling with every option, I've been just slowly adding settings and figuring more things out.
I ordered the SV07 Plus directly in the first 5minutes after it was possible, because it was exactly what I was waiting for.
The SV07 Plus has replaced my Artillery Sidewinder X1, no, more than that - it convinces with the print speed and print quality.
I did have to readjust some rollers as they were too tight on the bed, but after that the printer ran perfectly. Also the calibration of the printer is super easy. I recommend you replace the springs with the nylon sleeves - the springs are really the only thing you could fault with this printer.
I can recommend this printer without reservation!
I had Anet A8 printer for years but it was painfull. Problems, problems, problems all the time. Once you solve it new problem occurs. So I have decided it is time for some new tech. I was deciding between Neptune4 Pro and Kobra 2. Found the first one superior but waiting times for delivery was 3 months! Looking for alternative I came across Sovol which was totally unknown to me as a brand. New tech printer in plus size just for 300$ (early bird +coupon) and delivery and premiere date? I will give it a try. And I have to say it was a very good decision. Problems were minor like wrong prints on screws stickers and I dont like how the cable powering up extruder goes (fixed it up with one print visible in photos). Prints are extremaly fast and the surface i spotless. I print mostly in 0.15mm and sometimes even in 0.06mm per layer. No adhesion problems, details stick very good with skirt and in case of any problems raft does the job. Connected the cammera and wifi and control everything from PC visiting the printer just to clean up the bed after print. For the current price this printer is a bargain. Highly recommended! Never had so many not failed prints in a row^^
