Please Track Your Order with Tracking Number

How to get my order's tracking number?

1. Check your email and text messages inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation.

2. If your order's tracking number as well as the delivery confirmation has not been updated. Just let us know, we will help to follow up with the carrier and get the update for you.

 

What if I don't receive my item, but the tracking shows it's been delivered?

1. Check if anyone else living there accepted the delivery. We fulfilled your items with the exactly shipping address given by you, and the carrier delivers directly to the given address.

2. Contact with the carrier for ensuring the tracking status. Shipping delivery confirmation will update when the package has reached a sorting facility, transit locations, or your local post office.

3. If it's ensured that the items have been lost and did not be recieved, let us know, we help to ask for compensation.

 

How long does it take to receive my order from the day of fulfillment?

Most orders will be shipped from our warehouse domestically. Note that some items will be shipped separately from different warehouse. You will get a shipping confirmation email with a tracking number for your shipment. Your shipment is carried out the shipping service you received. Delivery times are different across regions, usually it takes 2 - 5 business days.

*Delivery dates are only estimates provided by the carrier and may be affected by weather, national holidays, pandemic and some geographic locations.