Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Why You Choose Sovol SV07?
5 Inch Klipper Screen
The Klipper touchscreen has great function options like height map and input shaper. It is customizable to suit your other printing needs. The Klipper firmware can make SV07 print at 250mm/s even you can speed up to 500mm/s.
Planetary Dual Gear Direct Drive Extruder
It provides SV07 with a higher drive ratio and a lighter motor, making extrusion more accurate.
300℃ High Temp All Metal High Flow Hotend
All metal hotend with larger melt zone enables SV07 to print at fast speed and various materials, satisfying your demand for high temp and high speed.
LED Light
Added light set under the extruder is good to help observe the prints at night and it will make your prints look beautiful. You could capture these shining pictures of your creations and share them with your friends.
Planetary Dual Gear DirectDrive Extruder
With Sovol's self-developed All Metal Direct Drive Extruder that comes with a planetary dual gear set, SV07 offers a higher drive ratio and lighter motor for precise extrusion. We also have added a large external knob to make feeding easier, so you can focus on your printing project with minimal interruptions.
300℃ High Temp All MetalHigh Flow Hotend
SV07 All-metal hotend comes with a larger melt zone, which makes SV07 print at 300℃. An extra large fan at the rear of the extruder offers triple airflows to quickly cool prints and achieves good layering for better results. It makes the high speed and high temperature possible. No more PTFE replacements or firmware flashes are needed to print with different materials easily, like ABS, Nylon, Carbon Fiber, PC, PETG, Wood, etc. (Enclosure still required for printing above 260℃)
Customer Reviews
it prints good and its amazing. i made a helmet out of it and its truly perfect
Bonjour
j'ai commencé avec une ENDER, puis ANYCUBIC....que j'ai payé trop cher et que des déceptions
puis j'ai acheté une Sovol 01, puis une Sovol 01 pro et finalement la Sovol 07 (pas trop cher)
meme si je ne comprend pas bien Klipper, elle a imprimé ce que je lui ai demandé sans problème
que ce soit du PLA, PLA+ , TPU et a grande vitesse. Quand j'ai mis du PLA LW , j'ai réduit la vitesse a 150 et miracle, aucun soucis, et les pieces sont bien imprimées.
je trouve que sur la Sovol01pro le reglage du plateau est plus facile que sur les 2 autres, je ne regrette que la dimension du plateau, un peu petit pour moi, mais les 2 autres ont un grand plateau, et comme elles fonctionnent toujours tres bien, je m'en contente.
bravo a SOVOL et vu le prix de ses machines l'impression 3d est a la portee de tous.
Hi
I started with an ENDER, then ANYCUBIC....which I paid too much for and only disappointments
then I bought a Sovol 01, then a Sovol 01 pro and finally the Sovol 07 (not too expensive)
even if I don't understand Klipper well, it printed what I asked without any problem
whether PLA, PLA+, TPU and high speed. When I put PLA LW, I reduced the speed to 150 and miraculously, no problems, and the parts are well printed.
I find that on the Sovol01pro the adjustment of the plate is easier than on the other 2, I only regret the size of the plate, a little small for me, but the other 2 have a large plate, and as they always work very well , I'm happy with it.
thanks to SOVOL and given the price of its machines, 3D printing is within everyone's reach.
All those reviews knocking this machine is just bogus people who have been paid. This machine is well built amd easy to setup. Printed the first bench perfect at an incredible speed! This is my 3rd Sovol and looking forward to getting my 4th! Great price, way better then the competition. The other companies absolutely know that this printer gives them competition!
Have bad stepper motors, prints fails every single one of em, layer shifting is bad with this crappy printer,,,,,also can't have sovol to accept a return of it,,,,,always telling me to fix it myself.....bed is wrapped, stepper motor skips, layer shifting, hotend clicking skipping, not keeping its temperature....i want a full refund
My Sovol SV06 Plus arrived yesterday and I could not be happier. I have MS and I was dreading putting it together due to dexterity issues in my hands, it did take me a couple of hours but it was a lot easier than I was expecting. The packaging and instructions were flawless and the print quality amazing. Well done Sovol I have a feeling I have found my new favourite printer.
