Shipping Time and Rules
Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.
Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500,SV06 ACE &SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.
Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.
Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/
Shipping Issues
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.
Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.
Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.
Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.
Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.
Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.
Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".
Return Policy
Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.
Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.
Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.
Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.
Warranty Policy
Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.
Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt.
- Provide valid proof of purchase, documents, order numbers, and detailed product and fault information.
- The printer must not have been modified, including third-party parts or firmware.
- Defective parts must not be due to incorrect operation or user error.
Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue.
- A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.
Product Details
2Pcs 0.6mm Hardened Steel Nozzle Kit for SV08/T300
- Upgraded hardened steel nozzles (SKD11 material) for enhanced durability and lifespan.
- Compatible with various filaments including carbon/glass fiber reinforced materials.
- Precise nozzle diameters for optimal print quality and speed.
- Heater block with tight titanium alloy throat for seamless feeding and reduced material leakage.
- Tight fit: Titanium alloy throat fits tightly with the heater block to prevent leakage.
- Smooth interior: Inner surface roughness Ra < 0.4 ensures smooth feeding.
- Reduced heat transfer: Titanium alloy reduces heat conduction (thermal conductivity: 330w/m.k).
- Durable material: Made from SKD11 hardened steel with a Mohs hardness of 7.8.
- Extended lifespan: 6x longer lifespan compared to brass nozzles.
- Versatile compatibility: Suitable for materials like PLA, ABS, PETG, TPU, PP, PC, PLA-CF, PA-CF, PET-CF.
Product Specifications
| Specification | Details |
|---|---|
| Product Name | 2Pcs 0.6mm Hardened Steel Nozzle Kit for SV08/T300 |
| Material | Titanium Alloy + SKD11 Hardened Steel + Copper Alloy |
| Nozzle Diameter | 0.6mm |
| Package Includes | 2 x 0.6mm Hardened Steel Nozzles, 2 x Heater Blocks, 1 x Thermal Paste, 1 x Instruction Manual |
| Compatible Models | SV08/T300 (Hardened steel nozzles are compatible with SV08/T300/SV06ACE; heating blocks are not compatible with SV06ACE) |
| Filament Compatibility | PLA, TPU, ABS, PETG, PC, PP, PLA-CF, PA-CF, PET-CF |
Nozzle Dimensions
*SV08/T300 Hardened Steel Nozzle Dimensions:
Thread: M6 x 1, Input bore: 2 mm
Compatible with E3D Volcano Nozzles. For other nozzles, please refer to the dimension chart for compatibility.
Nozzle Usage Guide
| Model | 0.2mm Nozzle | 0.4mm Nozzle | 0.6mm Nozzle | 0.8mm Nozzle |
|---|---|---|---|---|
| Print Quality | ★★★★★ | ★★★★☆ | ★★★☆☆ | ★☆☆☆☆ |
| Print Speed | ★☆☆☆☆ | ★★★☆☆ | ★★★★☆ | ★★★★★ |
| Abrasion Resistance | ★☆☆☆☆ | ★★★☆☆ | ★★★★☆ | ★★★★★ |
| Best Use | Small prints, detailed parts | Practical tools, decorative objects | Large parts, industrial parts | Large-scale models, fast prints |
0.2mm Nozzle: Best for high-precision printing, with smoother surfaces and finer details.
0.6mm & 0.8mm Nozzles: Ideal for faster prints, stronger first-layer adhesion, and reduced clogging risk.
Installation Steps
Step 1
Select "Filament" from the menu.
Step 2
Choose "Sovol SV08 PLA" and click "Edit".
Step 3
Set "First layer" and "Other layers" to 245°C.
Step 4
Save settings and start printing.
Important Notes
[Note] When printing with PLA, the nozzle temperature should be set to 245°C. For enhanced PLA materials like PLA-CF/GF, follow the recommended temperature settings for those filaments.
Please do not use 0.2mm nozzles for printing carbon fiber, glass fiber, or metal particle-filled filaments, as they may clog easily and reduce the nozzle's lifespan.
For printing these advanced materials, we recommend using 0.6mm or 0.8mm nozzles to minimize clogging risks and maximize the nozzle's lifespan.
