Returns&Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Warranty(if applicable)

The extruder kit within 3 months replaces and 1-year warranty for all major parts which include mainboard, motor, screen display, and hotbed.

Note:

Regarding the returned printer, we do not undertake the shipping costs if it's not the printer itself problem, and if the return to China is required, we also do not undertake the tax that may occur.

Do you have a question? A suggestion? Feel free to contact us and we will be happy to help you!